F A Q 

 

 

How do I order a cake? 

Fill out our enquiry form with the style and flavour of cake you want, how many people the cake is for, and the date you need your cake by.

How much notice do you need for a cake? 

At least a 1.5 weeks notice is best, however if you really need a cake asap, shoot us an email, or fill out our enquiry form and we will do our best to accommodate for you.

What allergens are in your cakes? 

At Buttercream Bakes we are able to accommodate vegans, as well as people with dairy and egg allergies. We are able to bake nut free cakes, however, there is a high risk of cross contamination and therefore consumption of our cakes is at your own discretion. We do not offer gluten free cakes at the moment. 

Do you offer delivery? 

A pickup date and time from our kitchen in West Pennant Hills will be arranged upon ordering your cake. Delivery may be possible for an additional fee, depending on availability.

Am I able to design my own cake? 

Of course! I love seeing your ideas, as well as being able to bring your ideas to life. Custom orders may require more notice than our standard cakes

I've seen a cake on your Instagram that I like, am I able to order the same one? 

Of course! Please send through a picture of the cake you like upon ordering. While the cake will be similar, as each cake is unique we cannot guarantee it will be exactly the same.

Can I change my order after placing it? 

Yes, however, if it is changed with less than 48 hours notice a fee may incur.